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Image from microscope
In the perfect world, everything would just work, every-time, all the time. Cars would never break down, computers wouldn't hang and lose your day’s work, toasters wouldn't turn bread into charcoal - trains would run on time.
Unfortunately, we don't live in a perfect and predictable world. Failures can and, inevitably, do happen. What is important is to understand why a failure has occurred, to learn from it and take steps to prevent re-occurrence.
In addition, we recognise that failures can be extremely costly, and the ability to resolve problems quickly and efficiently is vital to maintaining business performance, product deliveries and keeping customers satisfied. With a focus on providing rapid advice and solutions, we provide a tailored service addressing issues in materials, component failures, root cause analysis, environmental and manufacturing processes.
Our teams of specialists include chemists, metallurgists and environmental experts. Their skills and experience are flexibly matched to address issues from individual components to fully integrated systems. Our scientists are supported by extensive laboratory facilities including scanning electron microscopes, X-radiography, chemical analysis and material testing.
Our expansive database of recorded problems and resultant solutions, enables improved speed of response to customer enquiries, minimising time and cost implications.The wisdom, experience and information that we have accrued over many years of failure analysis and problem resolution enables us to provide additional prognostic services, supporting the identification and elimination of potential issues before they begin to cost time and money.
We are proud of the commitment we make to all our customers. Our service extends beyond simple fault analysis and diagnosis. We will continue to work with the customer to develop a practical recovery strategy to enable the long term resolution of faults and ensure our customers maintain their business performance.
Case Studies
